Understand what changed. Then decide what matters.
Insights is the editorial arm of Global MSP Community. It turns research, market data, practitioner experience and credible external sources into useful explanations for MSP operators, buyers and ecosystem leaders.
Evergreen pages worth bookmarking.
These pages are designed to answer common questions completely, then link into deeper research and current analysis.
How MSPs make money: recurring revenue, pricing and margin
An evidence-led explanation of MSP economics: recurring revenue, pricing models, labour leverage, tooling, growth and profitability.
Read →Follow the industry by question, not vendor category.
Our editorial taxonomy mirrors the questions an MSP leader or buyer is actually trying to answer.
Market & M&A
Consolidation, scale, regional market structure and ownership.
Growth
Customer acquisition, positioning, partnerships, marketplaces and discoverability.
AI & automation
Operations, new services, governance, productivity and economics.
Security & resilience
MSP risk, buyer due diligence, supply chain and incident responsibility.
Service operations
PSA/RMM, service desk, tooling, delivery maturity and customer experience.
Vendor ecosystems
Cloud, security, platforms, distribution and partner-programme economics.
Workforce
Hiring, capability, automation, leadership and career pathways.
Buying managed services
How buyers shortlist providers, contract services and assess risk.
Growth is not the only story in 2026.
Recent industry reports point to a market where customer acquisition is difficult even as well-run solution providers remain capable of strong profitability. That tension is more useful than a simplistic “MSPs are booming” headline.
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