Understand the market.
Know the people.
Global MSP Community brings together original research, a growing MSP directory, industry analysis, events and practitioner participation. Built for people who run, buy from, work with or study managed service providers.
Research on the business of managed services.
We study the questions that shape MSP economics, growth, service delivery and competitiveness: how providers win customers, how AI changes operations, how vendor relationships affect the model, and how buyers decide whom to trust.
How are MSPs found and shortlisted as search changes?
Our discoverability programme examines the growing role of AI assistants, search engines, marketplaces, directories and recommendation systems in deciding which providers reach a buyer's shortlist.
Read the research programmeMargins, pricing and scale
Recurring revenue is only useful when delivery economics work. We track what changes as MSPs grow, automate and consolidate.
Explore the theme →Where AI changes the MSP model
From ticket handling to new managed-AI services, we separate customer demand from vendor narrative.
Explore the theme →How much power sits upstream?
Cloud, security, RMM, PSA and marketplace relationships influence what MSPs can sell, deliver and retain.
Explore the theme →Find providers. Map the market.
The Directory is the discovery and data layer of Global MSP Community. Buyers can search by capability and location; over time the structured profile data also gives us a better picture of what the MSP market actually looks like.
Shortlist MSPs by what you actually need.
Browse providers, capabilities, certifications, alliances and verified profile information instead of beginning with an undifferentiated web search.
Browse the Directory ↗Make your place in the market clearer.
Claim or create a profile so buyers and future research can understand where you operate, what you manage and which ecosystems you work within.
Get listed ↗Useful context, not another content farm.
Our insight pages answer real MSP and buyer questions, show sources, distinguish vendor data from independent evidence, and link back to the research questions underneath the headlines.
What is an MSP?
A practical definition of managed services, common service models, MSP vs MSSP distinctions and what buyers should check before signing.
Read the guide →How MSPs make money
Recurring revenue, service packaging, labour leverage, tooling costs, customer acquisition and the point at which scale starts to matter.
+Read the analysis →AI for MSPs: demand is ahead of monetisation
Industry surveys show strong buyer interest in AI while many MSPs are still working out packaging, pricing and delivery.
Read the briefing →Global MSP Briefing: Manchester 2027.
One day for MSP owners and senior leaders to hear new market evidence, compare notes with peers and work through commercial, operational and technical questions in smaller rooms.
90 places. Three peer rooms. No bought keynotes.
Research briefing, operator discussion, Birds of a Feather lunch, problem lab, research-agenda vote and optional evening social.
Contribute to the industry, not just the comment section.
Join the Research Panel, answer a short pulse question, attend a peer roundtable, take part in a study or bring a real operating problem to one of our briefings.
Answer short questions. Get the findings back.
Help us track the issues MSP leaders are actually facing and suggest what should be studied next.
Join the panel →Small rooms around one hard problem.
Operator discussions work best when the room is small enough to be candid and focused enough to be useful.
See how roundtables work →Bring experience, evidence or a question.
We welcome MSP operators, buyers, researchers and selected ecosystem specialists who can add something concrete.
Ways to contribute →