Join MSP owners and senior leaders for one day of new market research, candid peer discussion and practical problem-solving. Hear what is changing, compare it with what others are seeing, and leave with useful contacts and ideas.
You will hear new evidence on the MSP market, compare it with what other operators are seeing and spend time working through practical issues with people in similar roles.
Start with new evidence
Global MSP Research opens the day with findings on the market, customer demand and the issues MSP leaders are reporting.
Compare notes with peers
Join a small room with people facing similar commercial, operational or technical questions.
Choose what gets studied next
Before the day closes, attendees vote on the questions they most want Global MSP Research to investigate next.
Agenda
Your day in Manchester.
The programme moves between research, peer discussion and practical working sessions, with enough time between sessions to meet people properly.
08:30
Arrival
Registration, coffee & community matching
Your badge includes your role and one conversation prompt to make useful introductions easier.
09:15
Research
State of Managed Services: North of England 2027
New findings from Global MSP Research, followed by questions and reaction from MSP leaders in the room.
09:55
Operator view
Three MSP leaders react to the data
Each responds to the same evidence and gives one prediction for the next 12 months.
10:30
Break
Coffee & introductions
Community hosts can introduce you to people with similar interests or complementary experience.
10:55
Peer rooms
Owners / Growth / Operations & Technical
Three parallel small-group sessions, each focused on one current operating question.
11:45
Synthesis
What the rooms heard
Each room shares the main themes, disagreements and unanswered questions. We share themes, not names.
12:05
Lunch
Birds of a Feather tables
Choose a table around shared context: Microsoft, cyber/MSSP, smaller MSPs, growth/M&A, AI services, public sector or customer acquisition.
13:10
Research debate
AI managed services: new revenue line or margin compression?
A practical discussion on packaging, buyer demand, delivery risk, productivity and what customers will actually pay for.
13:55
Problem lab
One problem, four tables
Choose one operating problem submitted by the room, work through it in a small group and compare approaches.
14:40
Break
Tea & optional partner conversations
Pre-book a conversation with a technology partner, or use the break to catch up with peers.
15:05
Peer rooms
Peer Rooms II
A second round on the questions attendees rank highest before the event.
15:50
Research agenda
What should the MSP industry know next?
Vote on the questions you most want Global MSP Research to investigate next, and add your own.
16:20
Community
What changes in the next 24 months?
Four MSP leaders share one change they expect, one risk they are watching and one opportunity others may be missing.
17:00
Close
What we learned and what happens next
A short close on the day's findings and the research questions selected by the room.
17:45
Social
Optional nearby social
Stay if you want to keep the conversations going.
Tickets
Application-based places.
Apply first so we can keep the room balanced and useful. Approved applicants receive a payment link and confirmation.
First 30
Founding practitioner · £79 + VAT
For approved MSP/MSSP practitioners. Includes full programme, coffee, lunch, peer rooms and post-event findings.
Standard
Practitioner · £129 + VAT
For approved MSP/MSSP practitioners after the founding allocation closes.
Research Panel
Contributor · £49 + VAT
For active Research Panel contributors, with early findings access and priority for future roundtables.
Technology partners
Five partner positions.
Partner packages include visibility, event access and opt-in conversations with attendees. Speaking opportunities remain editorial, and attendee follow-up is by consent.
Founding Partner · £7,500
Three passes, lead brand presence, support of the findings pack and an opt-in partner clinic.
Research Partner · £4,000
Two passes, transparent support of one research theme and a post-event research debrief.
Community Partner · £1,750
Two passes and support of lunch, coffee or another attendee experience.
How partnership works: partners can support the event, research and member experience, but they do not buy keynotes, approve research findings or automatically receive attendee contact details.
Venue
Manchester city centre.
The event will use one main room and three smaller peer rooms, with straightforward rail access. Full venue and accessibility details will be published before ticket payments open.
Getting there
Directions from Manchester Piccadilly and Oxford Road will be included in the attendee guide. Dietary and accessibility needs are captured after your place is approved.
After the sessions
An optional nearby social starts at approximately 17:45 for anyone who wants to continue the conversations.
This Week in Managed Services
One useful email a week.
M&A, vendors, AI, cyber, regulation, customer demand and new research. Written for people who need to understand the MSP market without monitoring it all day.